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In Store Pick Up FAQ

What days do you offer In-Store Pickup?

The Scottish Dog is open 6 days a week, 11am - 8pm Tuesday & Wednesday. 11am-6pm Thursday & Friday. 11am-5pm Saturday and 11am-3pm Sunday.

In-store pickup is available during all normal business hours. 

 

What is the cutoff time for In-Store Pickup?

All orders received 2 hours  prior to close are eligible for same day In-Store Pickup.

 

What if I place my order after the cutoff time?

All In-Store Pickup orders placed after 3:00 pm on Thursday,Friday,& Sat will be available for pickup 

the following day, starting at 12:00 pm. 

The cut off to place orders on Tuesday & Wednesday is 6pm. Orders will then be available starting at 12:00pm the following day.

 

What days do you offer In-Store Pickup?

The Scottish dog is open 6 days a week, In-store pickup is available during all normal business hours. Except on Monday's.

 

What is the cutoff time for In-Store Pickup?

All orders received by 4:00 pm are eligible for same day In-Store Pickup.

 

What if I place my order after the cutoff time?

All In-Store Pickup orders placed after 5:00 pm will be available for pickup the following day, starting at 12:00 pm. 

 

How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.

 

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.

 

Is there a minimum purchase requirement?

No.

 

How do I order?

All orders must be placed on our website, www.thescottishdogpetsupplies.com. Please select In-Store Pickup and verify store location during checkout.

 

Do my online orders qualify for your Loyalty & Astro Frequent  Food buyers program?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits.

 

Who do I contact with questions about my order?

Please call us at  848-260-0212. Clearly state you are calling about an ONLINE ORDER.

 

How do I return something purchased online?

All returns must be processed in-person at The Scottish Dog Pet Supplies store in Metuchen, NJ.