background banner

In Store Pick Up FAQ

We DO NOT partner with Uber or Lyft.

A note at time of order must be placed to advise how your order will be picked up.

We do not actively partner with any delivery services and are not responsible for lost or stolen items by delivery drivers.

You agree to no returns (money back) if you choose to have someone else pick up your order.

ONLINE ORDERS:

Orders placed online will be filled:

Deadline for all Brands for same week fullfillment is MONDAY 5PM

Tuesday orders submitted by noon will be delivered  to us on Thursday  OR   A Thursday  order placed by noon  will be  deliverd on Friday.

Not all brands are delivered to us on Thursday or Friday. This will result in a delay for your order. If your item is out of stock, you will have a delay in fulfillment.

NEED IT right AWAY? Shop the store.

Did you miss the deadline? You will need to wait until the following week. Week of a Holiday? We may not get deliveries that week.

**NOTE**You must wait for your order is separated to pick up email. Do not come to the store once your auto order is placed at the 3rd email notification.

**Orders can't be adjusted after that. They are not ready for pick up. They will not be refunded.Please make sure to manage your auto order accordingly.Only you can adjust your orders. 

Auto orders will process to be filled after you have gotten your 3 emails concerning updates. The email will tell you you will pick up at the Metuchen store. That means the location NOT that your order is ready to pick up! You will get a pick up order email once the order is filled per the above schedule of fullfillment. Please  not come to pick up an order if you have not gotten the email  your order is ready. Online orders are not filled from the retail store. They are special ordered. Please adjust your auto order time frame accordingly so you don't run out of food. Auto Orders that exceed 5 weeks (CC security measures) will be canceled and you will not earn the discount. 

Questions about my order?

Please call us at  848-260-0212 to listen to the instructions on the message and to help answer any questions...

BEFORE you utilize the contact form .

Clearly state you are reaching out  about an ONLINE ORDER.  

Please INCLUDE the order number.

WE DO NOT DELIVER local. All deliveries are UPS or USPS .

DO NOT COME TO THE STORE LOOKING FOR YOUR ORDER PLEASE.

SAME DAY ORDER FULFILLMENT IS CANCELED.(SINCE 2019)

*  848-336-9182 TEXT IF YOU CANT FIND YOUR ANSWER TO YOUR QUESTION AFTER YOU UTILZE THE QUICK LINKS. OR If you have listened to our message and still have questions.

* Please reach out direct at our Instagram page for the quickest response concerning any questions you have

What days do you offer In-Store Pickup?

The Scottish Dog is open 6 days a week, 11am - 6 pm Tuesday to  Wed & Thursday to Friday. 11am- 7pm and Saturday 11-4 and 11am-3pm Sunday.

In-store pickup is available during all normal business hours. 2 hour pick up is suspended during the pandemic.

Did you place an order? Check your spam folder for the emails that are sent to you after you place your order if you dont get comminication from us in your  inbox.

During the Pandemic our  updated hours are posted at our FB page or here on the web warehouse.

Check  your spam folder for the updates that are sent when you place an order. They are auto generated each time you place an order and when the order is filled and again when ready for  store pick up..

 

What is the cutoff time for In-Store Pickup? ***SUSPENDED at this time

All orders received 2 hours  prior to close are eligible for same day In-Store Pickup.

 

What if I place my order after the cutoff time? ***We are NO LONGER FILLING same day orders.

All In-Store Pickup orders placed after 3:00 pm on Thursday,Friday,& Sat will be available for pickup 

the following day, starting at 12:00 pm. 

The cut off to place orders on Tuesday & Wednesday is 6pm. Orders will then be available starting at 12:00pm the following day.

What days do you offer In-Store Pickup?

The Scottish dog is open 6 days a week, In-store pickup is available during all normal business hours. Except on Monday's,when we are closed.

 ** Once your order is filled and you get your order is ready/separated for pick up,arrive any time during the open hours.

What is the cutoff time for In-Store Pickup?

Suspended during Pandemic.

UPDATE: Jan 2024 N/A:

 All orders received by 4:00 pm are eligible for same day In-Store Pickup. NO LONGER AVAILABLE SERVICE 1/1/2024

What if I place my order after the cutoff time? N/A

All In-Store Pickup orders placed after 5:00 pm will be available for pickup the following day, starting at 12:00 pm. 

 

How long does it take to process my order?

Normally,In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.

**Bulk orders are pre paid and then ordered. Most times for Friday pick ups.

***However, we no longer provide 2 hr pick ups.***

 

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.

 

Is there a minimum purchase requirement?

No.

 

How do I order?

All orders must be placed on our website, www.thescottishdogpetsupplies.com. Please select In-Store Pickup and verify store location during checkout.

 

Do my online orders qualify for your Loyalty & Astro Frequent  Food buyers program?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits.

 

 

NO returns are accepted at this time. Please reach out direct to the brand.

All returns must be processed in-person at The Scottish Dog Pet Supplies store in Metuchen, NJ. Returns must be approved by the brand first before we can process it.