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Same Day Delivery FAQ

Please Note:

Some brands are only Pre-Order/Special Order only. Please visit the Special Orders Page to view the list of Brands available only for Special order. Auto delivery can be set up as well. AND Some items can be shipped. Call the store for more information please. 848-260-0212. 

Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses within 5 miles of  our Metuchen,NJ area store. We are currently located on 406 Main St Metuchen, NJ 08840. Metuchen, Edison, & Colonia areas qualify.

 

What days do you deliver?

Same-Day Home Delivery is available 6 days a week, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).

 

What are your delivery hours?

Orders are normally delivered from 2 PM to 7 PM.*

 

What is the order cutoff time for Same-Day Home Delivery?

All orders received by 1:00 PM on a regular business day will be delivered that day by 7:00 PM.*

 

What if I place my order after the cutoff time?

Any delivery orders placed after 1:00 PM will be delivered the following, non-holiday business day by 7:00 PM.*

 

How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $75.00. All other orders are charged a $5.00 delivery fee.

 

Is there a minimum purchase requirement?

No, but all orders less than $75.00 will be charged a $5.00 delivery fee.

 

Do I have to be home?

No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout.

 

Do you deliver frozen raw food or treats?

YES. Frozen product is currently eligible for delivery if you are home only.

 

How do I order?

All orders must be placed on our website, www.thescottishdogpetsupplies.com. Please select Home Delivery during checkout.

 

Do my online orders qualify for your loyalty and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits. Vouchers and Frequent Buyer Cards can currently be redeemed in-store only.

 

How do I return something purchased online?

All returns must be processed in  our Metuchen, NJ store. Please review our full policy (here)

 

 

*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances. Delivery may be suspended during days of inclement weather.